Nederlandse klantvriendelijkheid in de VS
"Why in the world would you think your (cell) phone would work in your house? The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."Hetzelfde Verizon besloot al eerder dat alle mail die niet uit de VS kwam, spam was.
- Verizon baas Ivan Seidenberg in de San Francisco Chronicle